World Cup: FIFA app made U.S. soccer fans’ tickets disappear


Fans with virtual tickets to some of Qatar’s first World Cup football matches on Monday wondered if they would be able to enter the stadium after the official FIFA ticket app crashed shortly before kick-off.

American fans with tickets to the Wales game and England fans planning to see the Iran showdown were among “thousands” of ticket holders who were unable to access the FIFA app that contained their virtual tickets, ESPN reported Monday.

According to a fan group linked to the US team, tickets “disappeared” from accounts and also prevented fans from transferring tickets to other individuals to attend the game together.

Unable to enter the stadium, those experiencing issues with the app were told to go to the Doha Exhibition & Convention Center for assistance. About 500 concerned fans went along to help resolve the issue, ESPN reported.

The news outlet added that “hundreds” of affected England fans were still making their way to the stadium for the match against Iran as the players took to the field at the Khalifa International Stadium for the 4pm kick-off on Monday.

It is not clear how many ticketed fans failed to enter the stadiums for England and the US matches.

In response to the debacle, FIFA said in a statement: “Some spectators are currently experiencing an issue accessing their tickets through the FIFA ticketing app. FIFA is working on a solution to the problem. In the meantime, fans who do not have access to their mobile tickets should check the email accounts they used to register with the ticketing app for further instructions.”

The world football body continued: “If fans cannot access their email accounts, the stadium’s Ticket Resolution Point can provide support. We thank the fans for their understanding as we work to resolve the issue as soon as possible.”

Already embroiled in controversies over the deaths of migrant workers and gay rights in the oil-rich country, Qatar will want to ensure ticket sales problems are resolved early to avoid further negative publicity over the global sporting event.

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