How to change your PlayStation Network username

Renaming your PlayStation Network (PSN) account wasn’t always easy. It was actually only in April 2019 that Sony account holders allowed this at all. Now each account is allowed to change its username once for free. Any changes after that will incur a cost: $4.99 if you’re a PlayStation Plus subscriber, or $9.99 for everyone else.

Whether you’ve outgrown your username or just want to change it, we’re going to walk you through the process. However, there are a few caveats to go through first.

If you mainly play newer games (especially those released after April 1, 2018), Sony says you won’t run into many, if any, issues with the username change, as those games were developed to support this feature. But if you still enjoy games from earlier in the PS4 era, that’s a different story. Sony has made a list of games with known issues that you may encounter when you change your username.

Just before you change your name, Sony will ask you several ways that some of your precious game save data could be affected, whether it’s stored locally or in the cloud:

  • Your previous online ID may remain visible to you and other players in some areas
  • You can lose progress in games, including game save data, leaderboard data and progress towards trophies
  • Parts of your game and applications may not work properly, both online and offline
  • You may lose access to content (including paid content) that you may have acquired for your games, including content such as add-ons and virtual currency

If you still feel like changing your username, here’s how:

Using a web browser

  • Your first step is to sign in to your Sony account† Once you do that, you’ll see your PSN account name (Sony calls it your “Online ID”) as the top option in the window. Click “Edit” to change your username.

  • Before you can proceed, Sony will issue the above warnings. Press “I accept” if you want to continue.

  • There are more warnings in the next step. Sony informs you that if you encounter any problems, you can undo the change and reclaim your old username. However, it also warns that this may not fix problems if they do occur. In other words, there is a chance that something will go haywire. If you like the risk, then move on.

Using a PlayStation 4

  • On your PS4’s main dashboard, navigate to “Settings” and select it

  • Scroll through the list until you find the “Account Management” option. Click on that and then select “Account Details” > “Profile” > “Online ID”.
  • You’ll see the same warnings Sony gives to browser users before allowing a username change
  • After you accept these warnings, you can enter a new username

Using a PlayStation 5

The process of changing your username on the PlayStation 5 is similar to what you would see on the PlayStation 4, with some minor changes related to the menu layout and navigation.

  • On your PS5’s main dashboard, navigate to “Settings” and select it
  • Select “Users & Accounts” > “Accounts” > “Profile”
  • You’ll see the same warnings Sony gives to browser users before allowing a username change
  • After accepting these warnings, you will be prompted to enter your existing PSN credentials before entering a new username

How do I get my old username back?

According to Sony, you can revert to an older username for free by contacting the PlayStation support team† They are available by phone on weekdays between 6am and 6pm PT and via online chat on weekdays from 6am to 10pm PT and weekends from 7am to 8pm PT.

As I mentioned earlier, keep in mind that Sony does not guarantee that going back to your old username will solve any problems you encountered with the new username.

Update March 8, 2022, 2:20 PM ET: This article was originally published on August 15, 2019 and has been updated to include a section on how to change your username on a PS5.

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